We are frequently asked questions relating to our clients’ holidays so we have detailed some answers below that we hope you will find helpful. If you cannot find the answer to a question you have then please contact us at Store locations or by email at firstname.lastname@example.org.
Yes of course, please feel free to contact our friendly and experienced sales staff at your local Savvi Travel store. We can take your phone calls from 9:30am-5: 30pm Monday to Friday, 9:30 am-5pm (Oakham 9:30-3pm) on Saturday. When we are closed please leave a message and one of our directors will ring you back.
Anything and Everything!
Whatever the experience you want, a chill out beach holiday, a weekend in one of the world’s great cities, an amazing safari or a multi-centre holiday of a lifetime, our experienced and passionate specialists will tailor make your journey around you, your needs, budget and interests.
You will require documentation for all elements of your holiday that you booked through Savvi Travel. So if your holiday is a flight with a hotel then you will be issued with an e-ticket for your flights and an accommodation voucher for your hotel. Your final documentation including all vouchers will be issued 2 weeks prior to travel. If you are booking a last minute holiday within 3 weeks of the departure date and full payment has been cleared at the time of booking, your documents will be issued at the time of booking and will be sent via email.
If you have only paid a deposit you will need to make sure that your holiday is paid in full 12 weeks prior to your date of departure. If you do not pay your balance by the due date you may be liable for charges in accordance with our terms and conditions.
If you have only paid a deposit for you holiday and your balance is due then you can contact your local store where the booking was made to pay your balance over the phone.
Due to the added security now at most major international airports you must make sure you arrive in plenty of time to check-in for your flight.
Long-haul international flights – you need to check-in 3 hours before your departure time.
Short-haul European flights – you need to check-in 2 hours before your departure time.
UK Domestic flights – you need to check-in at least 1 hour before your departure time.
If you are late arriving at the airport for your flight’s check-in, you may be refused boarding and we cannot take any responsibility for this.
Your terminal details will be shown on your flight e-ticket and on the itinerary that will be sent with your booking confirmation details. If you are unsure about which terminal you are departing from then please contact us on 01234 482015 or you can check online by visiting www.baa.co.uk.
On many of the scheduled airlines we can pre-assign your seat preference but these are not guaranteed and are only requests. To have the best chance of getting your preferred seating we suggest you check-in online 24 hours before your flight. For low cost carriers we are unable to pre-assign seats as they do not operate a seat allocation policy. If you would us to inform your scheduled flight carrier of your seating preference then please contact Customer Services.
A visa may be required if you are travelling to a non-EU country. If you have connecting flights via certain countries you may also need a transit visa. It is vital that you have the correct documentation for the country you are visiting otherwise you may face the disappointment of being refused entry. You can check to see your visa requirements on the following link: Visas
If you cannot find the information you require then please check with the embassy for full details of any visa requirements.
If you need to cancel or make any amendments to your travel arrangements, then you will need to contact your local store that the holiday was booked at. Contact Us. Once you have made a booking with us any changes or cancellations will incur charges as per our booking terms and conditions. If you purchased Travel Insurance, either with us or through another company, it may be possible to claim some or all the charges back. Please refer to your insurance documentation and contact the helpline number on your policy.